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Freqently Asked Questions About Our Online Course

Click on any of the below questions to reveal the answer.

Q: I can't log into the course

You will have received a Referral Code link via email, please click this link to register. Please note if you have registered with us in previous years you still need to register again this year using a new unique Username.

Q: I have purchased more than one course, but only received one link. What do I do?

The Referral Code you have received contains multiple credits. You must forward the link onto who needs to sit the course, and they will be able to register on this using their details. Each time somebody registers, it will take a credit off the link

Q: My payment won't go through?

Please give us a call on 0800 6122035 and we will advise of alternative ways to pay.

Q: I require a VAT receipt?

The VAT receipt will be emailed to you within 48 hours of your purchase.

Q: I have completed the course and can't log back in?

Once you have completed the course you will not be able to log back into the course. Your certificate will be emailed immediately to you on completion, if you have not received this please email or call us and we will send this to you.

Q: I have started progressing with my course and it won't continue?

Please ensure you are using the latest version of Google Chrome to complete the course. If not, if you open Google Chrome go directly to our website to the course login area and log back in to continue with your course.

Q: Can you issue an invoice for us to pay via bank transfer?

Yes of course, send us an email or give us a call and we will obtain all the details required.

Q: How soon can I start the training course?

Once you make your payment by credit or debit card we will email you the information you will require to enter the training course. So it’s almost an instant process.

Q: Can I fail the course?

You can fail but you will be given a total of 2 attempts to pass. In the event that you fail both attempts, we will offer you an alternative way of gaining an asbestos awareness certificate.

Q: Is there a test for me to complete?

You will be asked multiple choice questions after each section that you complete as you go through the course. You will also need to complete an end of course assessment of 15 multiple choice questions in which you will have to obtain 80% to pass.

Q: I have purchased the course but not received a link?

The link to the course is sent instantly, please check your junk/spam folder. If it is not there please send us an email or give us a call.

Q: Why is my Referral Code not highlighted in blue?

A: This could be something in your e-mail security settings blocking the link. You could look to see if you can adjust this or alternatively you can forward the e-mail to yourself, and the link should then appear highlighted. 

If this still does not work, please contact us.

Q: How long does the course take to complete?

Once you are on the course and you are comfortable with the navigation etc, you can spend as long as you want! However, please allow approximately 2 hours to complete the course in full.

Q: What do I need to complete the course?

You will need an internet enabled device with a minimum screen size of 7” or more. A mobile phone is not suitable.

Q: Does the e-Learning course comply with Law and satisfy my client or employer?

Your legal requirements are laid down in; Regulation 10 of the Control of Asbestos Regulations 2012 which place a duty on employers to provide information, instruction and training on asbestos. The Approved Code of Practice L143 (second edition) details the various types of training required and paragraphs 126 and 127 detail the specific requirements for asbestos awareness training and states that it should cover topics in appropriate detail, by means of both written and oral presentation, and by demonstration as necessary.


The Asbestos Specialists e-Learning asbestos awareness course does indeed meet the need of Approved Code of Practice L143 (second edition), as it contains written (presentation) content, the same content as we provide on an in-house face-to-face training courses. The content follows the recommended syllabus as laid down within the ACoPL143. We also include comprehensive oral instructional and presentational narrated voice-overs that are consistent and can be replayed as often as the learner requires and of course we supply visual demonstration in the form of videos, photographs’ and interactive user friendly learning. The course specifically designed to comply with these legal requirements by competent industry experts with many years experience in all aspects of asbestos training. We also ensured that the e-learning format was also designed and constructed by experts within the ‘virtual learning’ sector.

Q: Does the course need to be a UKATA or IATP ’approved or accredited’ course?

There are no current legal requirements or planned legal requirements for training providers to be a member of any trade association such as UKATA or IATP to offer or carry out these training courses. We as a training provider are members of both of these associations, we are audited by these organisations and these audits simply show that we are a ‘competent’ training provider in the delivery and content of various courses we offer. Our e-Learning course is externally audited and verified by independent e-Learning specialists to ensure quality in all aspects of your training course.

Q: It will only let me complete Module 1, 5 and 6. How do I continue?

If you can only complete Modules 1,5 and 6 this means you are currently logged in to our free trial. You need to log out of this, and then register through the Referral Code link we send when you buy the course.

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